Politique d’expédition

Shipping Policy

Processing Time

Orders are processed within 24 hours in most cases. During seasonal demand spikes, processing may take up to 3 business days. We do not process orders on weekends or holidays.

Spring Energy is not responsible for delays caused by shipping carriers after your order has been dispatched.

Shipping Options

Domestic orders (United States)

  • Free shipping on orders over $45 (USPS)
  • Standard delivery: 3–5 business days after processing

International orders

  • We ship to select international markets via DHL and USPS
  • Delivery times vary by destination
  • International customers are responsible for all customs duties, taxes, and fees

Order Tracking

Track your shipment using the tracking number in your shipping confirmation email. If you added ShipAid package protection at checkout, you can also track your package at track.shipaid.com.

Wrong or Incomplete Address

You are responsible for providing an accurate shipping address. This is most often an issue when a browser autofills an old address.

If your shipment is delivered to an incorrect address because of an error on your end, we cannot issue a refund. If the shipment is returned to our facility, we will issue store credit equal to the product cost, minus the original shipping cost.

Missing or Late Orders

If your order has not arrived by the expected date, email us at contact@myspringenergy.com with your order number and we will look into it.

  • A package is considered lost when tracking shows no updates for 14 business days. At that point we will reship your order.
  • We are not responsible for orders marked “DELIVERED” by the carrier. Carriers sometimes mark packages delivered before they actually arrive. Please check with neighbors and around your property before contacting us.

We recommend adding ShipAid package protection at checkout for coverage against loss, theft, or damage.

Damaged Products

If your order arrives damaged, email contact@myspringenergy.com with photos and your order number within 10 days of delivery and we will ship you a replacement at no cost. Orders reported more than 10 days after delivery are final and cannot be corrected.

Cancellations

You may request a cancellation by logging into your account and clicking “Edit or Cancel” next to the order. Cancellation is only possible before the order has been processed, usually within 24 hours.

Spring Energy does not reimburse shipping costs for orders created by mistake.

Returns and Refunds

Spring Energy does not accept returns or issue refunds on consumable products.

Our products are made with real food and no preservatives, so returned items cannot be resold for quality and safety reasons.

If a shipment is returned to us for any reason — refused delivery, wrong address, and so on — we will issue store credit for the product cost minus shipping fees. No cash refunds are available.

This does not affect your rights under the Damaged Products and Missing or Late Orders sections above, or your statutory consumer rights.

ShipAid Package Protection

ShipAid is an optional third-party service offered at checkout that protects against lost, stolen, or damaged packages.

ShipAid fees are non-refundable, as they are paid directly to a third-party provider.

Questions

Email us at contact@myspringenergy.com.